ISSN 0021-3454 (print version)
ISSN 2500-0381 (online version)
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5
Issue
vol 60 / MAY, 2017
Article
UDC 004.031.43

MODEL OF INFORMATION INTERACTION FOR SERVICE COMPANIES

T. M. Tatarnikova
Saint Petersburg State University of Aerospace Instrumentation, Saint Petersburg, 190000, Russian Federation; Professor


S. Y. Mikadze
St. Petersburg State University of Economics, Department of Applied Information Technologies;


M. O. Kolbanev
St. Petersburg State University of Economics, Department of Applied Information Technologies; Professor


Abstract. A model of communication for service enterprises is proposed. The model summarizes procedures of providing service to customers, and may be used at enterprises using modern information tools in their activities.
Keywords:  information interaction, information technology, physical environment of interaction, service activities, service quality