MODEL OF INFORMATION INTERACTION FOR SERVICE COMPANIES
Saint Petersburg Electrotechnical University “LETI”, Saint Petersburg, 197376, Russian Federation; Russian State Hydrometeorological University, Saint Petersburg, 195196, Russian Federation; Head of Chair
S. Y. Mikadze
St. Petersburg State University of Economics, Department of Applied Information Technologies;
M. O. Kolbanev
St. Petersburg State University of Economics, Department of Applied Information Technologies; Professor
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Abstract. A model of communication for service enterprises is proposed. The model summarizes procedures of providing service to customers, and may be used at enterprises using modern information tools in their activities.
Keywords:
information interaction, information technology, physical environment of interaction, service activities, service quality
